Security and privacy policy

Last updated 10th June 2014

(1) About this privacy policy

The data controller responsible in respect to the information collected on this website is MAPA Spontex UK Limited.

We are committed to safeguarding the privacy of our website visitors and customers. This privacy policy sets out how we will treat the personal information we obtain about you in the course of you using this website or purchasing our products.

We may update this privacy policy from time to time by posting a new version on our website, for example to comply with changes in the law or to take account of changes to our website. You should check this page occasionally to ensure you are happy with any changes.

If you have any questions about this privacy policy, please contact us (see contact details at clause 7 below).

(2) What information do we collect?

We may collect certain personal information about you when you place an order, in the course of our dealings with you as our customer, and/or when you choose to submit enquiries, comments or other details to us on the website.

The main types of personal information we may collect from you are:

(a) contact information for order fulfilment and customer services purposes (such as name, email address, delivery address, telephone number and other details if you choose to setup an account);

(b) financial information relating to your payment for products. This information is used for billing purposes and to fulfil your orders. Please note that when making a payment via this website, you provide your card details directly to our third party payment provider who handles all payment transactions made via the website on our behalf; and

(c) any comments you choose to submit on the website.

(3) How we use your personal information

We use the personal information we obtain about you for the following purposes:

(a) to administer the website, for example enabling you to create an account and log-in;

(b) to fulfil your orders and process your payments;

(c) to contact you in case of difficulty in processing your order and to contact you as part of our customer care procedures;

(d) our internal record keeping and statistical analysis;

(e) to improve our products and services;

(f) to respond to enquiries submitted by you;

(g) to send you offers and promotional information from time to time about our similar products that we think might interest you as well as any alerts or newsletters that you have requested to receive. You can opt out from receiving these at any time although this may affect your membership of our loyalty card scheme. We will not send marketing information to you by electronic methods (e.g. fax, text message or email) without your permission;

(h) in connection with competitions you choose to enter with us; and

(i) to administer our loyalty card scheme.

We will not use your personal information in any new ways without informing you, and only with your consent or as permitted by the Data Protection Act 1998.

(4) Who we share your information with

We will never disclose your personal information to any other organisation without your express permission except:

(a) our website services providers (who may be based in the US or elsewhere outside the European Economic Area) but only as far as necessary for the purposes of them hosting and carrying out updates, modifications and maintenance of the website;

(b) our provider of online payment facilities in connection with processing your orders on the website;

(c) to couriers and other subcontractors for the purpose of supplying products to you or collecting them from you;

(d) to our providers of marketing services to help us provide marketing materials (unless you have told us you do not wish to receive those);

(e) to a buyer or prospective buyer of our business;

(f) where we are required to do so by law or a court order;

(g) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(h) as otherwise permitted by the Data Protection Act 1998;

(i) any administrators of our loyalty card scheme; or

(j) as otherwise permitted by the Data Protection Act 1998 in order to carry out the processing purpose(s) set out in this policy.

We will not pass your personal details to third parties for marketing purposes unless we have your permission to do so.

We will not transfer your personal information outside the European Economic Area except for the above purposes and in compliance with the Data Protection Act 1998.

(5) Security

We take technical and organisational precautions to prevent the loss or misuse of your personal information.

(6) Third party websites

We are not responsible for the privacy policies or practices of third party websites you may link to from this website. Please check the privacy policies on those third party websites carefully to ensure you are happy before submitting any personal information on them.

(7) Contacting us about your personal information

If you think any information we have about you is incorrect or incomplete, please contact us as soon as possible. We will correct or update any information as soon as we can.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee is payable.

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to or by post to:

MAPA Spontex UK Limited
Berkeley Business Park
Wainwright Road


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